Return Policy

EFFECTIVE MARCH 15, 2020 DUE TO TRANSPORTATION, LOGISTICS, CARRIER DAMAGES ON RETURNS, AND STAFFING ISSUES, EPOXY CENTRAL WILL NOT ACCEPT ANY RETURNS OF ANY KIND UNTIL FURTHER NOTICE. PLEASE CHECK YOUR ORDER CAREFULLY IN ADVANCE AS WE CANNOT ACCEPT RETURNS UNTIL FURTHER NOTICE. THANK YOU FOR YOUR UNDERSTANDING OF THIS NEW POLICY. 

Return Policies

We accept only on stock items less a 25% restocking charge and less all freight charges both ways. Please check prior to ordering if your intended purchase is stock or non-stock. Custom colors, special orders or custom packaged products. Partial contents of kits and systems may not be returned since these are priced as a single unit or by square foot. Shipments to outside of the United States may not be returned.   Items received back to our warehouse damaged or non-saleable are not returnable so make sure to insure and package properly when returning items. Returns must be made within 45 days of shipment to receive credit. Orders over $2,000.00 and discounted orders priced below our web prices are not returnable.

Process for Returning Items

Epoxy Central will not accept returns for applications that are non code-compliant. Please contact our office for technical data prior to purchasing to assure  state, federal and local code compliance prior to purchase.

Pre-authorization is required for all returns. Call our office for an RMA number.  RETURNS WITHOUT AN RMA WILL BE REFUSED. RMA NUMBER MUST BE CLEARLY VISIBLE ON EXTERIOR OF PACKAGE.  ALL RETURNS MUST BE SENT FREIGHT/SHIPPING PREPAID TO EPOXY CENTRAL LLC

Refund Policy

When you return an item for a refund it takes 3 business days from the day we receive your returned product in our warehouse until we process the refund. All refunds will be returned back to your original form of payment.

Cancelled Orders

All orders, even if unshipped that are cancelled on or after the following business day after an order is placed are subject to a 10% order cancellation fee.